If you are an Android phone user and your app doesn't ring when call button is pressed, please check the following settings.
1. Login to your dbell video doorbell via a Browser.
How to login using a browser? Read here
- Go to settings (click Wrench icon).
- Click Device Information
- Check WebUI version >> Device Embeded Web UI Version = 18.104.22.168
If your Web UI Version is lower than 22.214.171.124 -> Please update your firmware.
2. Check the the following Android phone settings:
- Open Android settings
- Apps & Notifications
- Select dbell app
- App permissions
Turn on the following:
Open App notifications
Make sure all services are on. E.g.,
Foreground service channel=ON
Under Advanced >> Display over other apps make it Allowed
To test, open dbell app
Keep app on the foreground and push dbell call button. It will ring
To test while phone is on sleep >> Put phone to sleep mode
Push dbell call button. It will wake up your phone and ring