Wireless setup is designed for initial setup. Wireless setup works only to do first-time setup for one smartphone. Once dbell setup is done with any smartphone - wireless setup won't work to do the setup for subsequent or 2nd smartphone. To do setup for additional devices, use Ethernet setup or use the feature Add Family.
If Wireless setup (OneTouch setup) fails, please check the following:
- Make sure your smartphone is connected to a 2.4GHz Wi-Fi Network while doing the setup. If your smartphone is connected to a 5GHz WiFi network, Wireless setup / One-Touch setup will not work
- dbell and your smartphone is within 2′ ft of range for setup purpose. dbell HDx2 and HD Live uses acoustic configuration for One-Touch setup. Turn off other audio devices to complete the setup.
- Your Wi-Fi password is correct, 95% of the calls we receive is due to incorrect WiFi password