Wireless setup troubleshooting

Wireless setup is designed for initial first time setup with first mobile device only. Once dbell setup is done with any mobile device - wireless setup won't work with other mobile device.

To use dbell with subsequent devices, use the feature Add Family. Menu > Add Family

To set up dbell, dbell must be on the same Wi-Fi network as your mobile device or tablet.

Step 1. Check the Wi-Fi network of mobile device or tablet

1. Locate and tap Settings > Wi-Fi.
2. The Wi-Fi network labeled "Connected" is the network your mobile device is connected to. This needs to match the network that the device is connected to. 
3. To change the network,
   • Tap a new network SSID name > enter password >Select Connect.

Step 2. Check the connected network of dbell

If dbell is on a different network or different VLAN, wireless setup or Network search - nothing will work. For example, if your mobile device IP address is 192.168.2.xx and dbell IP address is 192.168.1.xx - dbell will not be visible to the mobile app search result or wireless network setup.

Besides being on the same network, please check the following:

1. Verify smartphone is connected to a 2.4GHz Wi-Fi Network for setup. If your modbile device is connected to a 5GHz SSID, setup won't work
2. dbell and your mobile device is within 1m or 3′ ft  of distance. dbell HDx2 and HD Live uses acoustic configuration for wireless setup. 
3. Verify Wi-Fi password is correct, 95% of the calls we receive is due to incorrect WiFi password

If you are using wifi signal booster, please check few other things:

1. Your booster is connected to the router
2. Your mobile device is connected to the booster
3. Your booster has 2.4GHz frequency enabled
4. Your mobile device is not connected to the Bluetooth while doing the setup
5. Your mobile device is not being used for a phone call or playing music while doing the setup
6. If your dbell was working before – reset must be done before performing wireless setup.
7. If your network has VLAN or multiple access point – it is recommended you use Ethernet to do the setup