If your phone is connected to a network, app will pickup your Network SSID name.
In few scenarios dbell won’t pickup SSID name-
- If permission is not provided and GPS(location) is not on, Android device will show SSID name as "unknown". This is Android default behaviour - location permission doesn't mean we want to know your location - it's Android operating system which needs permission to pickup SSID name.
- Solution: Enable all permission for dbell app including GPS location.
- You have unsecure network meaning you have WEP encryption.
- Solution: Change encryption to WPA or WPA2
- Your router is not broadcasting SSID, meaning hidden SSID.
- Solution: Unhide SSID for setup only and then hide or use new app
- Your router is broadcasting SSID for 2.4G and 5G using same name.
- Solution: Separate 2.4G and 5G SSID name. For ex., add 5G at the end of 5G SSID name
- Your network is out of range
- Solution: bring router closer or increase router broadcasting power to max. Or use Ethernet cable to do wifi setup.